Ben Nielsen's Alexandria Automotive

Jeffree Jean-Louis 

on Google

2 weeks ago

I can’t recommend Ben Nielsen's Alexandria highly enough! From start to finish, their team was exceptionally thorough, honest, and genuinely committed to quality service. They took the time to explain every step of the repair process and made sure I fully understood what was needed without ever trying to upsell unnecessary services. The level of professionalism, attention to detail, and integrity they bring is rare these days. My car has never run better, and I left feeling completely confident in the work they did. If you’r... read more

Judith Miller 

on Google

3 weeks ago

Fortunately, the day was bright & sunny, there was ample parking in the driveway on Colvin Street, so I thought it was my lucky day to have a simple problem fixed as streets were finally passable after freezing snowcrete remained everywhere. Truly the service was great as the hanging skid plate could be soon fixed. However I did not expect that it would take two hours - first come, first serve? Then I came to understand that they were also giving a full car analysis of brakes, fluids, etc. with a cost estimate for cons... read more

Donald Blue 

on Google

a month ago

I have a Chrysler 2012 Town and Country. Love that minivan. Went into the shop gasket replacement at the engine, and it had a start problem. The vehicle had to stay in or like maybe weeks probably which is kind of long but it was necessary. So far the vehicle is running fine starting with no issues at this point as of 1-24-2026... I will still give it another week before I draw any final conclusions. Other than that, the service was good. They can work on their communications a little bit more. As far as keeping the custome... read more

BJ SOLEY 

on Google

2 months ago

First time and will be back! Great communication, thorough inspection of my vehicle, didn't have to sit there waiting around, and no surprises. I knew it needed some things done, and was pleasant that I could wait at home since it took a while. They provide a detailed review and good explanation of the work. Car feels great and I feel safe that everything is in good working order. 

Mikey ICXC 

on Google

2 months ago

lot's of work done. Seems well done and the billing was detailed and looked reasonable, cost-wise. The customer liason was excellent and kept me well informed. I was disappointed in two things: first, for the amount of work I had done, I thought there would be a discount. Second, I had to leave with my radio unplugged/unprogrammed. I would have thought that would be hooked back up. Overall, a good experience and I expect to come again at some point.