Ben Nielsen's Alexandria Automotive

Carolyn Paul 

on Google

a week ago

I’ve used this shop, once, in the past and was fairly pleased. They work on my boyfriend’s car and we were pleased with the service. However, this time with mine….not so much. The pricing was way too high and my car was there for 3 days and basically, all that was done was a new tire and a very thorough diagnostic, which would have been fine but they were not able to recreated the problem that I brought the car in for. The last day I had it in the shop, I thought it was being worked on for brakes and was reassured from the... read more

Jim Collura 

on Google

3 weeks ago

I’ve been taking my Ford Escape to the Ben Nelson’s Auto Alexandria locations for several years and they have earned my complete trust. The entire team is professional, honest, and extremely accommodating. I travel often for work—sometimes on short notice—and they’ve always done their best to fit me in, even when my schedule is unpredictable. There have even been a couple of occasions when they stayed late to make sure my car was ready before a work trip. Their service, communication, and commitment to customers are truly ex... read more

David Thomas 

on Google

2 months ago

Took my daughter's recently purchased 2015 Acadia in for a complete diagnostic. They produced an incredibly detailed report with photos of critical issues that need attention. Everything was carefully explained and all my questions and concerns answered. There was absolutely no pressure to get the work done by their shop. However, I will be taking the vehicle in for them to do some of the work for me. They are also part of the Costco auto program which is how I found them and plan to use the 15% discount the program off... read more

Scott Wilson 

on Google

3 months ago

A breath of fresh air amongst what is often a frustrating service industry for auto repairs. A smaller shop in Alexandria, but very communicative and transparent. They provided a detailed report (with pictures) of what they found with my car and to justify their recommendations. Work was completed quickly as well. I am leaving the area - but if I were not I would bring all my cars here. 

Amanda Baltusnik, OTD 

on Google

2 months ago

Can’t say enough nice things about this establishment. I had an appointment at one of their other locations but they were kind enough to go ahead and complete the pre-purchase inspection on my vehicle, despite being short on staff. The staff, specifically Dion, were all very kind and professional. I was offered refreshments and pleasant temperatures to wait. The pricing was very reasonable and the staff is was knowledgeable.