Ben Nielsen's Alexandria Automotive

Mikey ICXC 

on Google

6 days ago

lot's of work done. Seems well done and the billing was detailed and looked reasonable, cost-wise. The customer liason was excellent and kept me well informed. I was disappointed in two things: first, for the amount of work I had done, I thought there would be a discount. Second, I had to leave with my radio unplugged/unprogrammed. I would have thought that would be hooked back up. Overall, a good experience and I expect to come again at some point. 

BJ SOLEY 

on Google

a month ago

First time and will be back! Great communication, thorough inspection of my vehicle, didn't have to sit there waiting around, and no surprises. I knew it needed some things done, and was pleasant that I could wait at home since it took a while. They provide a detailed review and good explanation of the work. Car feels great and I feel safe that everything is in good working order. 

Elijah Steele 

on Google

3 weeks ago

I had a great experience with the team here. After their initial inspection of my car, they were up front with me that my engine was done and would need to be replaced. They told me they could run more tests to find out exactly what was wrong with the engine, but that would cost me a bunch of money when they already knew that the engine was done anyways. I appreciated their honesty about the situation. Afterwards, they held on to my car for almost two weeks while I tried to figure out what to do with it to get rid of it. I ... read more

Jim Collura 

on Google

2 months ago

I’ve been taking my Ford Escape to the Ben Nelson’s Auto Alexandria locations for several years and they have earned my complete trust. The entire team is professional, honest, and extremely accommodating. I travel often for work—sometimes on short notice—and they’ve always done their best to fit me in, even when my schedule is unpredictable. There have even been a couple of occasions when they stayed late to make sure my car was ready before a work trip. Their service, communication, and commitment to customers are truly ex... read more

Carolyn Paul 

on Google

2 months ago

I’ve used this shop, once, in the past and was fairly pleased. They work on my boyfriend’s car and we were pleased with the service. However, this time with mine….not so much. The pricing was way too high and my car was there for 3 days and basically, all that was done was a new tire and a very thorough diagnostic, which would have been fine but they were not able to recreated the problem that I brought the car in for. The last day I had it in the shop, I thought it was being worked on for brakes and was reassured from the... read more