Ben Nielsen's Alexandria Auto Care

Lily Henson 

on Google

a week ago

The staff was friendly and accommodating — they were able to look at my car on fairly short notice. They ran diagnostics on my car and replaced a sensor. When the problem I had was persisting, they had me bring the car back in. They told me that I needed a new transmission, which would cost around $6,500. I ended up bringing my car elsewhere and it turned out that a different sensor actually needed replacing, and that fixed the issue entirely. Definitely will not have my business again after this. 

Eric Hageman 

on Google

6 days ago

I very much appreciate this shop’s attitude toward its customers. I brought in an older sedan for routine maintenance including tire rotation and a state inspection. It turns out my inspection had been done only a few months ago (I had forgotten) and the tires need to be replaced. Rather than charge me for a new sticker or to rotate bad tires, they kept me informed and were honest about their services. I will be back. 

Zach R 

on Google

a week ago

If I would have walked out of there fixing everything thing that was “wrong” it would have been almost 7k could have bought a new car at that point places is an insane rip off would not recommend at all! Price gouging to the max! They also lie and claim things are wrong with your car that are not like lights being out and saying I needed an oil change even though I got one 2 weeks prior and tried to sell me a 200$ synthetic oil change. 

Ben Newhouse 

on Google

a month ago

Expensive for an oil change and tire rotation even before the 12% hidden fee that was tacked onto the end of my bill to cover miscellaneous equipment. I've never seen this fee at other shops and it did not show up in the initial invoice, only when I was prompted to sign off on the listed services. I had an appointment for 10:30am and was told I would receive an estimate shortly afterwards and that the car would be ready in the mid-afternoon. I ended up calling at 4:30pm to check on the status at which point I was finally sen... read more

Jason Treffry 

on Google

4 months ago

Needed to get a couple lights replaced after an inspection nearby so I swung by and found my go-to auto shop! Pat and Malcom replaced my lights quickly and even answered some questions I’ve had about other parts of my car over the years. They fixed things and taught me things, all with patience and kindness. Top tier!