American Pride Automotive, New Town

Michael 

on Google

a week ago

Scheduled oil change. It took 1 hour 30 minutes, significantly exceeding the national average of 30-minute wait time. The extended wait time was due to them inspecting my truck that is not registered in VA for potential issues. They then tried to upsell me $4,300 in repairs. This was a blatant attempt to capitalize. They wasted my time in order to up sell me unnecessary services. Will not return. Andrew, here is my issue. There was a lack of communication of the extra services that were being done. Had I known I this servic... read more

Leslie Rowan 

on Google

a month ago

I needed assistance with a small automotive matter, and the friendly, helpful staff at this location were wonderful. The waiting room was clean and pleasant, and the staff were professional and eager to help. It didn't matter that I was not making a large purchase -- they treated me as if I was an important customer. That is the way to do business! I have spoken with them at other locations in the past, and they always have the highest standard of customer service. Thank you for maintaining your commitment to excellent ... read more

Mom B 

on Google

a week ago

The car was inspected. Failed for a windshield wiper which I allowed them to replace. I thought they were overly aggressive in recommended services like suggesting the drive belt be replaced because? It had 56,000 miles on it and no signs of undue wear or tear (I asked.), it was just 'original'. There is no manufacturer recommended time for replacement, just advice to inspect. They also recommended replacement of the spark plugs that were supposedly due at 10 yrs or 100,000 miles. At 8 years and only 56,000 miles I think tha... read more

Jacob Maggioncalda 

on Google

3 weeks ago

This was my first time into this location and it was for a larger set of repairs. Overall I had a very positive experience. Booking my appointment online was easy and straightforward. When I arrived to drop my car off I was greeted with a smile and it was easy to check my car in. About 6 hours later I was emailed a comprehensive diagnosis about my car and everything they recommended servicing. They were not pushy on upsells or anything. They simply walked me through the list on the phone and gave their recommendations. I sel... read more

Dave Cassidy 

on Google

4 months ago

Had a state inspection done at American Pride and am blown away by the ease and professionalism of the experience. In Northern VA we always had to wait in line at an inspection station, often for unknown periods of time. American Pride (and most other places around here, it seems) requires an appointment, which means we’ll need to book more in advance in the future! Regardless, they had a slot open a week after we called. Vehicle drop-off was smooth and quick, and we were texted updates on pick-up time and inspection results... read more