American Pride Automotive, New Town

Leslie Rowan 

on Google

a month ago

I needed assistance with a small automotive matter, and the friendly, helpful staff at this location were wonderful. The waiting room was clean and pleasant, and the staff were professional and eager to help. It didn't matter that I was not making a large purchase -- they treated me as if I was an important customer. That is the way to do business! I have spoken with them at other locations in the past, and they always have the highest standard of customer service. Thank you for maintaining your commitment to excellent ... read more

Jacob Maggioncalda 

on Google

a week ago

This was my first time into this location and it was for a larger set of repairs. Overall I had a very positive experience. Booking my appointment online was easy and straightforward. When I arrived to drop my car off I was greeted with a smile and it was easy to check my car in. About 6 hours later I was emailed a comprehensive diagnosis about my car and everything they recommended servicing. They were not pushy on upsells or anything. They simply walked me through the list on the phone and gave their recommendations. I sel... read more

Teresa 

on Google

5 months ago

I recently got my state inspection done at American Pride Automotive and they got me out of there within a reasonable time. The front desk girls were very kind. The tech that inspected my car was knowledgeable and kind. I called a few days after inspection with an issue with my gas cap and they told me to come right over. They helped me get it open right away with no charge. They are all so kind and helpful. I highly recommend! 

Dave Cassidy 

on Google

4 months ago

Had a state inspection done at American Pride and am blown away by the ease and professionalism of the experience. In Northern VA we always had to wait in line at an inspection station, often for unknown periods of time. American Pride (and most other places around here, it seems) requires an appointment, which means we’ll need to book more in advance in the future! Regardless, they had a slot open a week after we called. Vehicle drop-off was smooth and quick, and we were texted updates on pick-up time and inspection results... read more

Tobias 

on Google

5 months ago

Throughout I felt that this is a trustworthy place, from front desk communication to talking to some technicians. They make clear which repairs are really necessary for safe working conditions and which repairs are optional or recommended based on mileage. The technicians did a good job in diagnosing and repairing a worn out wheel bearing and in fixing a complex AC problem in my 2010 car. They will make absolutely sure that the repairs are working properly. You also get a long warranty on the service here. Employees seem hap... read more