American Pride Automotive (Fort Eustis)

Abu Nas 

on Google

a month ago

I recently had a headlight installed on my Tesla at American Pride Automotive, and I couldn’t be happier with the experience. Gianni, the service director, was professional and knowledgeable, ensuring everything was handled quickly and efficiently. The service was fast, cost-effective, and done right the first time. I’m very pleased with the results and will definitely continue doing business with them. Highly recommend! 

SD O 

on Google

a week ago

Complaints about American Pride Automotive include accusations of dishonesty, overcharging, and fabricating repair needs. Some customers report being told their vehicles needed expensive repairs that were not actually necessary, with a second opinion proving the issues were nonexistent or exaggerated. Other complaints mention poor customer service and communication issues. Common complaints Dishonest repair recommendations: Multiple reviews suggest the company recommends unnecessary repairs to inflate the bill. This can incl... read more

Jaleesa Lewis 

on Google

a month ago

Absolutely fantastic service!! Communicated with me every step of the way. Gave excellent advice that saved me time and money. Took excellent care of my vehicle. Answered every question and addressed every concern. Was thorough with diagnostics and repairs. Sent photos and descriptions of every issue. Will definitely be returning for regular maintenance and any issues going forward! 

Sandra Holloway 

on Google

a month ago

Excellent service, very friendly staff, and very supportive of the military. I had to have my vehicle towed in because the shifter went out. They checked me in over the phone so I didn't have to go to the shop with the wrecker. They kept me informed, at least twice a day to let me know the status/ progress of the repair. The work was completed in two days, including locating the replacement part. They honestly worked to save me money for the repair. The facility was also very clean and neat. I will be taking my vehicle there... read more

Dorothea Hall 

on Google

a week ago

They were very professional and courteous. I believe this was my second vehicle appointment with American Pride Automotive. Both of the gentlemen were very easy to talk to. They understood my concerns with my vehicle and laid out the course of action to repair my vehicle. I didn't live too far from the shop, but they have uber services--free of charge-- that will take you to your place of residence if the vehicle has to stay at the garage. Upon completion of the vehicle service they contacted me to inform me the uber dr... read more