American Pride Automotive (Fort Eustis)

De André Thompson 

on Google

2 weeks ago

I visited American Pride Automotive for a 2:00 PM state inspection appointment. At around 4:15 While I was waiting, a black lady walked in with her two daughters. As soon as she stepped out of the lobby, one of the employees at the front desk made a comment to a coworker sitting next to him, saying, “Oh my God I hate seeing black people.” At that moment, they realized I was still in the waiting room and could clearly see and hear what he said. When he realized I was there, he appeared visibly shocked and immediately walked ... read more

Abu Nas 

on Google

4 months ago

I recently had a headlight installed on my Tesla at American Pride Automotive, and I couldn’t be happier with the experience. Gianni, the service director, was professional and knowledgeable, ensuring everything was handled quickly and efficiently. The service was fast, cost-effective, and done right the first time. I’m very pleased with the results and will definitely continue doing business with them. Highly recommend! 

Sam Frye 

on Google

3 months ago

Honestly, I was hardcore freaking out because I was behind on my state inspection. I kept trying to go to another place and struggled to get seen in a time slot that fit my schedule, so I went here because my partner had recommended it and it’s actually close to where she works. Staff were extremely friendly, knowledgeable, and upfront about any repairs associated with my inspection. They were also willing to work around my schedule to repair any infractions. (Thank you Matt (I believe was his name) for answering all my cal... read more

Sharrin Owens 

on Google

3 months ago

Complaints about American Pride Automotive include accusations of dishonesty, overcharging, and fabricating repair needs. Some customers report being told their vehicles needed expensive repairs that were not actually necessary, with a second opinion proving the issues were nonexistent or exaggerated. Other complaints mention poor customer service and communication issues. Common complaints Dishonest repair recommendations: Multiple reviews suggest the company recommends unnecessary repairs to inflate the bill. This can incl... read more

Jaleesa Lewis 

on Google

4 months ago

Absolutely fantastic service!! Communicated with me every step of the way. Gave excellent advice that saved me time and money. Took excellent care of my vehicle. Answered every question and addressed every concern. Was thorough with diagnostics and repairs. Sent photos and descriptions of every issue. Will definitely be returning for regular maintenance and any issues going forward!